One of the best technologies in Private Branch Exchange services is Interactive Voice Response. It takes customer engagement and satisfaction to a higher level by letting callers serve themselves or connect with the right agent or department.
Your customers can use it to get specific info, like extension numbers, branch location, unpaid bills, and more. But Interactive Voice Response (IVR) systems also cut down on call time by letting the caller guide themselves to a helpful answer or solution.Contact Us
When a customer calls the company's phone line, the call goes to advanced servers where the customer's info is stored. The incoming call goes through a custom-made IVR. The IVR for customers offers different options for interaction and can connect to different departments and specific agents using extensions. After the first greeting message, the caller can pick from the various interaction options in the IVR. Like, "Thanks for calling XYZ Business—press 1 for Sales, 2 for Help, 3 for Billing," and so on. When the caller chooses, the call gets connected to the right company department or agent.